Technical Support Analyst

About this job

PERMANENT: FULL TIME, 37 HOURS PER WEEK
SALARY: £30,559 TO £33,366
LOCATION: Tiverton/Hybrid

In this role the candidate will be the first/second line of contact for any computer-related issues stretching from printers, emails, telephones, device management and network access issues.  Training will be provided to the right candidate to help bring them up to speed should they not have extensive experience in certain areas of the role.  A valid UK driving license and vehicle with business insurance are essential due to travel requirements.

Desired qualities;

• Good IT knowledge
• Windows desktop and Server experience
• Knowledge of other Microsoft servers – SQL, SharePoint, Exchange etc.
• Mobile device support and deployment
• Experience using and managing Office 365 and Microsoft online services (ideal but not essential)
• Understanding of networking principles
• Knowledge of Cyber Security principles

 Support hours are from 8am to 6pm, Monday to Friday, with daily start times varying on a rotational basis with other team members. Some out-of-hours work will be required for planned maintenance, emergencies and pre-arranged extended support.

To find out more

To find out more about this role please contact Ian Potbury at ipotbury@middevon.gov.uk or Brian Trebilcock btrebilcock@middevon.gov.uk   

For full details please read the Job Description and Person Specification - Technical Support Analyst

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.  We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.