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List of Offences/Breaches of Driver Code of Conduct

Offence / Breach Code Points
Driver not complying with the Driver Dress Code D1 2
Driver not behaving in a civil and orderly manner D2 4
Driver allowing noise from radio or other similar equipment to be a source of nuisance or annoyance to any person inside or outside the vehicle D3 2
 Driver smoking/vaping/similar whilst in the vehicle  D4 6
Driver of Private Hire vehicle plying for hire D6 6
Driver of a Private Hire vehicle calling out or influencing person to travel in the vehicle for gain without a prior appointment D7 6
Failure to have in possession driver badge whilst driving a licensed vehicle D8 4
Driver badge not visible to passengers being conveyed in the vehicle D9 2
Drivers failure to wear the driver badge around their neck D10 2
Failure to surrender driver badge to the Licensing Authority upon expiry, revocation or suspension of their licence when requested by licensing team D11 4
Failure to carry evidence of insurance cover, this can be a cover note, in the vehicle whilst on duty D12 2
Failure of driver to check vehicle proprietor has insurance on the vehicle D13 2
Driver carrying greater number of persons than the number specified on the licence D14 12
Carrying other persons in the vehicle without the consent of the hirer D15 6
Carry a member of family/friend in a licensed vehicle when it is for hire/hired D16 6
Failing to carry or ensure safety of passenger luggage D17 4
Failing to offer reasonable assistance with luggage D18 2
Failing to take steps to ensure passenger safety D19 6
Failing to ensure passengers are dropped off safely, at the correct destination D20 6
Fail to operate taxi meter correctly D21 4
Charging more than the metered fare (HCV only) D22 4
Tampering or allowing tampering of a taximeter D23 4
Cancelling the fare or concealing the fare on meter before the hirer has agreed the fare D24 2
Demanding more than the previously agreed fare (PHV only) D25 4
Starting the fare before the hirer enters the vehicle unless specified in the tariff sheet D27 4
Failure to notify proprietor of complaints made by the passengers D28 2
Failure to notify passengers of their right to refer their complaint to the Licensing Authority D29 2
Failure to attend at appointed time or place without sufficient cause D30 2
Unnecessarily prolonging journey in distance or time D31 4
Failure to ensure insurance cover for them to drive vehicle D32 4
Failure to ensure vehicle is licensed by Licensing Authority for the purpose used D33 4
Failure to notify Licensing Authority of change of address/telephone number within 72 hours D34 4
Failure to notify Licensing Authority within 72 hours of motoring offences over 3 penalty points or criminal convictions during the period of licence D35 12
Failure to notify Licensing Authority of motoring convictions up to 3 penalty points during the period of licence D36 6
Failure to notify Licensing Authority of involvement in incidents which the Police are involved and may lead to a caution/conviction D37 12
Failure to notify Licensing Authority in writing within 72 hours of serious injury or illness D38 12
Failure to notify the Licensing Authority within 72 hours of a DVLA notifiable condition D39 12
Failure to carry assistance dog and allow it to remain with the owner without exemption. This is also a legal requirement D40 12
Failure to provide mobility assistance to any passenger in a wheelchair when driving a Hackney Carriage designated as a wheelchair accessible vehicle.  This is also a legal requirement D41 12
Failure to provide mobility assistance to any disabled passenger.  This is also a legal requirement D42 12
Making additional charge for carrying assistance dog D43 12
Failure to apply for or provide an exemption certificate on medical grounds for not being medically fit to carry an assistance dog D44 4
Not using mobile phone in accordance with The Road Vehicle (Construction and Use) (Amendment) (No.4) Regulations 2003 D45 12
Failure to notify Licensing Authority of vehicle damage within 72 hours or present vehicle if requested to do so D46 4
Failure to provide a written receipt for the fare paid if requested to do so by the passenger D47 2
Failure to co-operate with any authorised officer of the Licensing Authority, Constable or any other clearly identifiable person nominated by the Licensing Authority D48 4
Failure to comply with the regulations governing the wearing of seat belts D49 4