Homelessness
What to do if you're worried about losing your home
If you're worried about losing your home, speak to us as soon as you can. We will:
- try and help prevent you becoming homeless;
- advise you on your housing rights and options;
- tell you what help we can offer you if you become homeless.
If we're unable to help prevent you losing your home, we can offer other advice, such as information on renting privately and the help available to you.
Alternatively, you can self-refer to our Housing Options Team by registering on Homelessness Self-Referral Portal. We have created a handy Homelessness Customer Portal guide which you can follow to register.
You can make an appointment to see a Homelessness Officer to talk about your concerns in confidence by contacting us.
Privacy Notice - Homelessness
Why we need and what we do with your personal information
Who we can help
Find out if we can help and how much you'll get according to your level of need
How we can help
Find out what we can do to help prevent you from becoming homeless
Relationship breakdown
Find out what rights to housing you have should your relationship break down
Help for rough sleepers
Find out what help and services are available if you or someone you know is sleeping rough
Advice about homelessness
Find out about emergency or alternative accommodation if you're homeless or threatened with homelessness
Preventing homelessness
Find out what duty of care we have to prevent you from becoming homeless in the first instance
Homelessness Reduction Act
Find out about the Homelessness Reduction Act which came into effect in April 2018
DLUHC homelessness services assessment
Find out about the Ministry of Housing, Communities and Local Government assessment to improve homelessness services
Partnership Working and Duty to Refer
Find out about the multi-agency approach to prevent homelessness in line with the Homeless Reduction Act
Homelessness performance
Information on how our performance in the prevention of homelessness is measured and compared