Procedures, Policies and Strategies
Mid Devon Housing's Procedures, Policies and Strategies can be found on this page. These documents are there to assist tenants and service users understand how MDH will:
- create sustainable communities
- manage our neighbourhoods, shared spaces and our homes
- provide safe and well-maintained homes
- treat tenants with fairness, courtesy and respect
The Regulator of Social Housing regulates registered providers of social housing to promote a viable, efficient and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs. MDH must comply with the Consumer Standards set out by the Regulator and our policy framework aligns with those requirements.
To find out more about these Consumer Standards please visit: Here
An Equality Impact Assessment is carried out when each policy is created or reviewed to ensure fairness and equality.
Requests for alternative formats will be considered on an individual basis.
Can’t find what you’re looking for? Please contact us
Safety and Quality Standard
Requires landlords to provide safe and good quality homes and landlord services to tenants.
Transparency, Influence and Accountability Standard
Requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account.
Neighbourhood and Community Standard
Requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
Garage, Garage Ground Rent Plot and Car Parking Spaces Policy
Tenancy Standard
Sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.
Right to Buy Policy
Strategies
These strategies detail the actions and ambitions that MDH have agreed to deliver a first class service for our tenants and service users.
Procedures
We understand that Policy Documents aren't for everyone so we have produced procedure documents for tenants which provide more targeted information for specific scenarios and they also detail tenant responsibilities. These procedures are linked to our agreed policies.
Unacceptable Behaviour Procedure
Disposal of Possessions Procedure