MDH Satisfaction Surveys

Mid Devon Housing Satisfaction Surveys

We conduct satisfaction surveys with our tenants and leaseholders to learn about your experience and to help improve our services. We conduct four types of surveys, some are completed in house and some using an independent researcher. Each year we also complete the Tenant Satisfaction Measures (TSMs) and submit this data to the Regulator of Social Housing. You can view the results of our surveys by visiting the TSM page on our website. 

New tenant surveys

New tenant surveys are provided in sign up packs for new tenants and follow up calls are made by the Tenant Involvement team around 4 weeks after you move in. The survey asks about your experience and the condition of the property. 

Complaints surveys

Complaints surveys are posted after a Stage 1 or Stage 2 complaint is closed and asks about your experience with our complaints process and gives you the chance to let us know how we could improve our service. 

Repairs surveys

Once a repair is completed, you might receive a phone call inviting you to share your feedback through a quick and easy automated service. Please note, the number you'll see for these surveys is 01884 510276. We work with independent researcher Voicescape for these surveys. 

Anti-social behaviour (ASB) surveys

When your ASB case has been closed, a member of the Tenant Involvement team will contact you by phone to complete a survey. This survey helps us to understand if the way we handle ASB could be improved.