We will:
- always be courteous and polite
- respond to the diverse needs of our customers, adapting our approach as required
- provide a range of different contact methods to suit your needs, you can call in to our offices, phone, email or write to us, or use our on line services
- use plain English in all our written correspondence and information, ensure that it that is easy to understand and widely available, and provided in other formats if required
- provide easily accessible offices, with private interview rooms, wherever possible - please discuss your needs with our staff
- apologise if things go wrong and do our best to put things right (please see our complaints procedure)
- listen to your feedback, act on it and respond
- regularly review our working practices to ensure we are always offering the best service
You can help us to help you by:
- treating us with respect - we will not continue to serve you if you are aggressive, threatening, violent or use bad language
- providing any documentation relating to your enquiry, as required
- bringing a friend or asking for a translator if needed – we may need to make an appointment to provide this service
- keeping to your pre-arranged appointment time or letting us know if you cannot make the appointment