Specialist Support Officer
About this job
PERMANENT: FULL TIME 37 HOURS PER WEEK
SALARY: £25,584 to £27,269
LOCATION: TIVERTON
We are seeking to appoint an enthusiastic individual who would like to work in our busy Public Health and Housing Options Service.
The post will cover all aspects of the work of public health team with a specific focus on the Community team. This team covers environmental protection, anti-social behaviour and private sector housing service requests and programmed inspections for water safety. It also covers registering grants for disabled adaptations, invoicing for water sampling, and providing advice on the range of services we provide.
This is a varied role responsible for core business and technical support to our front-line teams and as such you will be at the heart of what we do.
You will liaise with officers in dealing with customers and other agencies, allocate and triage service requests, and provide the full range of other business support as required. In doing so you will be a key point of contact for the community team but also provide cover and support to a wide range of other areas with training and development opportunities.
An ability to prioritise effectively and be able to manage data/information and support business processes with attention to detail is essential. You will need to hold (or be working towards) relevant qualifications e.g. Level 3 NVQ in Business Admin/Customer Services, and ideally have recent customer services experience in a similar role along with proven business support skills, ideally in a statutory or regulatory environment.
You should be committed to delivering excellent services and maintaining effective relationships with other officers, members and other key stakeholders/partners drawing upon good communication and interpersonal skills. Ideally you will have a full driving licence and your own transport.
You will also need the confidence to deal with sometimes challenging or difficult situations and to work effectively with other authorities and agencies. Computer literacy is essential and a working knowledge of IDOX Uniform, Integrator and Orchard Software, is desirable (though training can be provided).
The Public Health and Housing Options service is dedicated to providing career development opportunities and this role is a great stepping stone into a career in environmental health if this is of interest.
To find out more
To find out more about this role please contact Jo Pope - jpope@middevon.gov.uk or 01884 244606
For full details please read the Job Description and Person Specification - Specialist Support
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
How to apply
Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:
People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP
Please remember to quote the following post and vacancy numbers:
| CLOSING DATE: | 6 January at 5:00pm |
|---|---|
| POST NUMBER: | ES26 |
| VACANCY NUMBER: | 2024182 |
MDDC reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.