Tenant Involvement Officer

About this job

PERMANENT: FULL TIME - 37 HOURS PER WEEK 
SALARY: £27,711 - £30,060
LOCATION: TIVERTON

Are you looking for a new challenge - one that’s as rewarding as it is impactful? Mid Devon Housing has an exciting opportunity for a Tenant Involvement Officer to help amplify tenant voices, strengthen community connections and drive service improvements. If you are passionate about customer engagement and want to help shape meaningful change within our communities, this role could be a great fit for you.

 Our benefits include: 

• Competitive rate of pay
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Discounted leisure memberships
• Employee Assistance Programme
• Full training provided with excellent training and development opportunities

What you’ll be doing 

As a Tenant Involvement Officer, you’ll play a vital role in creating a culture of collaboration and inclusivity. Your key responsibilities will include: 

• Championing tenant engagement to ensure their voices inform key decisions
• Building relationships with stakeholders to enhance tenant-focused initiatives
• Enable tenants to have a wide range of opportunities to influence major decisions
• Produce engaging content for newsletters, publications and digital platforms
• Develop innovative ways to connect with under-represented and hard to reach groups. 

Please see the full job description for all key responsibilities.

What we are looking for: 

You will have: 

• Excellent communication and presentation skills to engage a variety of audiences.
• Experience of working in a customer focused environment
• Good interpersonal skills with an ability to be diplomatic & discreet
• An ability to form and to develop effective working relationships with a wide range of people and other agencies
• An ability to use more sophisticated ICT applications and databases is desirable but not essential; otherwise, you must have an ability to use basic software programmes for record-keeping, communications and reports.

To find out more

To find out more about this role please contact Sophie Richards on 01884 255255 or email srichards@middevon.gov.uk. 

For full details please read the Job Description and Person Specification - Tenant Involvement Officer 

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.  We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.